I’am producing to inform you that I really experienced an extremely bad consumer servive experience at your club at the city of Huntington Park CA. I’ve been a member due to the fact twelve/18/2013 And that i haven't had this bad working experience right before til since I started owning my personalized tranning session, on 07/07/2014 at 530pm I used to be Schedule to traine with Eric but i wasnt skilled i was not even acknowledge I had been there in lieu of him training me he was instruction some other person. I was by now obtaining troubles with Eric through the time i was education with him he will almost always be late for my session generally created me wait around in excess of 10mins start my session, I test to speak to your supervisor by leaving information with the front desk i dont recall there names beacuse they dont also have a name tag to convey who They can be that same day I known as the supervisor i belive his name is luis to test to talk to him concerning the incident but he wasn’t obtainable I still left him a seccond concept to contact me but never received a phone back,that why i make your mind up it t connect with your principal ffice on 07/08/2014 the key Place of work check out to receive of hold of luis the supervisor but no luck we left A different mesage for him to connect with me back but nevertheless no luck never ever acquired a simply call back again.
The brand new supervisor, Aleck or Alex just isn't very Skilled and continually lied to me to address up his inaccuracies concerning cancelling a membership.
Awful, dreadful, and a wonderful illustration of a firm totally from touch with truth as well as their clients. Louis Welch, is this actually why you commenced this firm or have you only specified up too?
The handicap ramps are painted with a slick paint as opposed to a paint with sand or grit to offer traction. I slipped and fell about the ramp, and well as watch aged people today slip likewise. Once i complained into the supervisor, they informed me that it was enterprise policy.
July 17, 2014 at five:fifty am I’m a Repeated at (La Fitness on Outdated Nationwide Highway in Atlanta. GA) and each morning the entrance desk attendant ask “how are you currently” and I reply “fantastic and you? ” This morning, I rode with a exercise spouse and still left my ID and key card at your house. Precisely the same attendant that speaks Each and every early morning refused my admittance from the club, and mentioned I can e mail if I preferred she’s not permitting me in.
August 3, 2014 at 4:39 am LA Health and fitness in McKinney Texas, Basic Manager Bret is incredibly impolite to clients. Once i was there to sign up he talked to me like I used to be a kid, was pretty sarcastic with me and impolite Simply because I didn't need to pay out an initiation price and mentioned I'd personally come back when there was no fee. I named him out in front of a district manager that was there about getting impolite and he promptly improved his tone and was peaceful right up until I remaining. I have searched and reviewed numerous assessments on many web pages and located numerous problems that mention Bret And exactly how he was impolite to them likewise. On the next situation a buddy had a 3 working day pass to LA Exercise. She was unable to use it until eventually a few months later on After basics i talked her into coming. The three day go was expired but 2 days prior to Yet another staff claimed it had been ok and will nonetheless be employed for a three working day go. When she made an effort to make use of the three day go for the 2nd time two days later on she was advised No by Bret.
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At this time, I’m carried out! I truly feel like I completed every little thing I'm able to to get you to listen to me out but LA Fitness doesn’t treatment. Be sure to just Launch me from your Deal dated 4/twenty/17 with none Costs or Penalties.
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July 14, 2018 at five:forty four pm My auto was stolen on the XXXXberland Parkway retail store in Atlanta GA even though meeting with a personal coach to enroll in education. We remaining the desk briefly And that i questioned about locking up my keys and was explained to because of the coach it absolutely was Risk-free to depart them there. When we returned the thief was sitting down at his desk. He had slipped my fob off my crucial chain. There have been no surveillance cameras in or out. The non-public coach known as the following day to apologize and find out it I desired to sign up. I have not received just one term from administration at that retail store, that's appalling. To incorporate insult to harm, LA Exercise calls me each day due to the fact my I needed to cancel my checking account and bank cards as a result of this theft and my account is due to be drafted.
This spot had a Grand Opening 3 months back, given that at the present time the Floors are still soiled in selected areas in the health and fitness center.
July 18, 2014 at twelve:forty seven pm I a short while ago joined La Health, below Bogus pretenses! I had been mislead about my entry for my handicap brother. Considering the fact that they have got no entry for handicap persons to get towards the pool with caregiver of the opposite sexual intercourse with no currently being escorted just like a criminal beyond the constructing, and they would like to demand us 76.00 per month for this? When I called to terminate our memberships just after several heated exchanges, with individuals that definitely have Unquestionably no company dealing with any customer support ask for I last but not least talked to their supervisor, who assured me they'd cancel my accounts and refund all of my dollars. That was wonderful right up until I obtained my cancellation discover. Among the three was Of course you are cancelled, the other two they have got decided to cost us $forty nine a month simply because we have been no more within the “loved ones strategy”. So it’s not negative sufficient that federal legislation is not getting adopted but now they want to cost me and my brother $ninety eight to nevertheless not have inside access to their pool, along with the regional manger explained oh no we cancelled you fellas, properly who am I speculated to believe that some random manager I talked to, or their cancellation confirmation email despatched to me?
I thoroughly have an understanding of your aggravation. This is simply not the practical experience we wish anyone to acquire. I have contacted the Functions Supervisor, Greg M., about this subject for instant investigation. I see you are nonetheless throughout the Preliminary term of your individual training contract. So cancelling now would not shorten your contract, it just makes sure that you'll not be billed following the Original phrase is concluded, that is 6/11/2015.